FAQs

📦 FAQ on Returns, Exchanges, and Refunds

🌍 Overseas Return and Exchange Policy

We offer a 7-day appreciation period; you can apply for a return or exchange within 7 days of receiving the product.

Taiwan Main Island: We will cover the return shipping costs.

Please read the product information and size specifications carefully before purchasing. If you have any questions, please feel free to contact customer service. We are happy to help you choose the most suitable product.



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🚫 Order Cancellation and Return Policy

Once an order is confirmed and enters the shipping preparation process, it cannot be cancelled or changed.

Cancellation or return requests will not be accepted in the following situations:

Order confirmed and being processed

Issues not related to product defects (such as personal preference or incorrect size selection)

We reserve the right to the final review and interpretation of return and exchange requests.

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🔁 Return and Refund Process

🔸 Requesting a return or exchange due to product defects

Please contact customer service within 7 days of receiving the goods. We will provide return, exchange, or refund services, and we will cover the shipping costs.

🔸 Return requested due to personal reasons

Please contact customer service within 7 days of receiving the goods to submit an application. Shipping costs and related handling fees (such as bank transfer fees) shall be borne by the buyer.

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❌ The following items are non-refundable and non-exchangeable:

Food, gifts, underwear, hygiene products, baby products, cosmetics, and other intimate or personal use items

Special Offers/Clearance Items

Products that have been opened, tried, or used

Missing accessories/instructions, damaged product labels or original packaging

Items that are explicitly marked "non-refundable" on the product page

Applicants who submit their applications after the viewing period (7 days)

Goods returned without prior customer service request

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💰 Refund Policy

Refunds will be processed according to the original payment method, including refunds to the original card or bank transfers.

If a refund is due to a product defect, we will cover the processing fee.

If a refund is requested for personal reasons, the buyer will bear the handling fee.

Refund processing time is approximately 7–14 business days, and our customer service will proactively update you on the progress.

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📞 Customer Service Contact Information

If you have any questions or need assistance, please feel free to contact us:

TEL：03-301-8598

We are dedicated to serving you.